Our RESULTS
JADEPOINT’s CASE STUDIES
We have enhanced performance for the world's finest luxury and lifestyle service
companies and collections.
OPENING PROPERTIES
SOLAZ, LUXURY COLLECTION HOTEL
OPENING TRAINING STRATEGY LEADS TO 90% GUEST SATISFACTION IN HIGH SEASON
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Service Essentials Training
OPERATING PROPERTIES
JW MARRIOTT, ORLANDO BONNET CREEK
BUDDING PROPERTY WINS OPERATION OF THE YEAR
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Leadership Alignment & Execution Excellence
THE SHINOLA HOTEL, DETROIT
FROM FOUNDATION TO MOMENTUM: ELEVATING SERVICE AND DRIVING NPS GROWTH
SECTOR: Urban Hotel
JADEPOINT SERVICE: Elevating Service and Driving NPS Growth
FROM INFORMAL TO NATIONAL MODEL CLUB
SECTOR: Private Clubs & Living Communities
JADEPOINT SERVICE: Service & Culture Transformation Program
broken sound country club
FAIR ACCOUNTABILITY EMPOWERS CONFIDENT LEADERS
SECTOR: Premium / Luxury Hospitality
JADEPOINT SERVICE: Leadership Strategy Retreat, Strategy Launch, & Execution Excellence
THE RITZ-CARLTON TURKS & CAICOS
THE RITZ-CARLTON, ARUBA
GROW NEXT GENERATION LEADERS & SERVICE EXCELLENCE
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Service & Culture Transformation Program & Execution Excellence
ELEVATE SERVICE & EXECUTION EXCELLENCE
SECTOR: Premium / Luxury Hospitality
JADEPOINT SERVICE: Leadership Alignment & Execution Excellence
THE PFISTER
CHALLENGED CITY PROPERTY RISES STRONG
THE RITZ-CARLTON, CHARLOTTE
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Discovery + Exceptional Service Training + Elevate Service Workshop + Service Reinforcement & Execution Excellence
THE RITZ-CARLTON, WASHINGTON D.C.
SET THE STANDARD FOR LUXURY DIPLOMACY
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Performance Improvement Workshop & Execution Excellence
THE RITZ-CARLTON, GRAND CAYMAN
LEADERSHIP EFFECTIVENESS
JADEPOINT SERVICE: Leadership Alignment, Performance Improvement Workshops & Execution Excellence
SECTOR: Luxury Hospitality
THE RITZ-CARLTON, NAPLES, Tiburón
SECURED NO. 3 POSITION IN THE REGION
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Performance Improvement Workshop - Customer Experience Focus
THE RITZ-CARLTON, south beach
‘CLASSIC WITH A TWIST’ SERVICE
JADEPOINT SERVICE: Service & Culture Transformation Program & Execution Excellence
SECTOR: Luxury Hospitality
THE St.regis, new york
LIVE OUR VALUES
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Leadership Alignment
ELEVATING LUXURY SERVICE CULTURE IN A DESERT PALACE
THE RITZ-CARLTON, RIYADH
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Leadership Alignment & Luxury Service Training
SET THE BAR AS THE QUINTESSENTIAL ICON
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Leadership Alignment
THE SAVOY, LONDON
THE WESTIN NASHVILLE
PERFORMANCE IMPROVEMENT FOCUS ACHIEVES +13 PTS FOR GOLD ELITE GUESTS
JADEPOINT SERVICE: Exceptional Service Training, Performance Improvement Workshop & Execution Excellence
SECTOR: Premium Hospitality
POST OPENING STRATEGY: become the first 5-star
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Leadership Alignment
THE TAMPA EDITION
multi-property / collections
THE RITZ-CARLTON & Jw MARRIOTT,
ORLANDO GRANDE LAKES
BECAME MARKET LEADER
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Leadership Alignment & Execution Excellence
REINVIGORATE THE ACCLAIMED PINNACLE OF SOUTHERN HOSPITALITY
SECTOR: Luxury Hospitality
JADEPOINT SERVICE: Leadership Alignment
