01Your tune up result
Service Behaviors Energizer Tune Up
Based on your tool answers, your opportunity is to reengage employees in the service behaviors they already know, so those behaviors show up consistently across every department and shift.
This Tune Up refreshes service without asking employees to start over. Through team challenges, friendly competition, live coaching, gameboards, and practical digital tools, employees practice by doing and see how their actions affect the guest experience. Leaders gain a simple rhythm for reinforcing the behaviors, recognizing progress, and keeping participation high.
Best fit: Properties whose employees already understand the service fundamentals or have completed a previous training program. If employees are learning the fundamentals for the first time, Exceptional Service Behaviors & Practices Training is the better starting point.
A Tune Up with Jadepoint is a quick, high-value, low-cost investment designed to create immediate impact.
Explore why this result
02Why this result
Your employees know good service. The challenge is keeping it fresh.
Training may have created an initial lift. Over time, priorities compete, reminders lose impact, and reinforcement varies by leader. Without regular practice and a clear way to see progress, familiar behaviors show up unevenly across departments and shifts.
The initial energy has faded
Employees have heard the expectations before. Repeating the same reminders no longer creates the same attention or participation.
Reinforcement varies by leader
Some leaders practice and recognize the behaviors consistently. Others address them mainly when something goes wrong.
Progress is hard to see
Employees cannot easily see how their actions affect the guest experience, and leaders lack a simple way to track participation and recognize improvement.
Your team knows the fundamentals. They need practice, visible progress, and consistent reinforcement from leaders.
A When you partner with Jadepoint
Fresh participation
makes strong service
easier to sustain.
Service Behaviors Energizer turns familiar expectations into active practice. Employees take part in team challenges, track progress, receive coaching, and recognize wins. Leaders get practical tools to keep the behaviors visible and departments focused on the same service goal.
The Result: Service behaviors stay visible, employees participate with renewed focus, and leaders can see what is gaining traction. Progress can be tracked through participation, service observations, guest satisfaction scores, and the measures the property already uses.
03How the tune up works
Prepare. Activate. Reinforce.
Jadepoint tailors the Energizer to your property, activates employees onsite, and supports leaders as they keep the work moving.
Envision the focus
Jadepoint reviews property data, confirms logistics, and builds the workshop around the behaviors and measures that matter most. The planning call aligns sponsors on how the Energizer will work across departments or properties.
(Month 1)
Cultivate energy and participation
In a highly interactive half-day workshop, employees practice service behaviors through team activities and friendly competition. Weekly challenges then reinforce the work, with progress and recognition tracked through a gamified online dashboard.
(Month 2)
Engrain the momentum
Monthly coaching helps leaders review participation, remove barriers, recognize progress, and focus reinforcement. Digital tools keep activity and progress visible between calls.
(Month 3-5)04Experience you can trust
Trusted by leading hotels and brands
“Our investment in Jadepoint is already showing. We see a change in people, and the scores are phenomenal.”Internationally Renowned Hotel Manager
05The next steps
Let's connect on your results and path forward.
Your result suggests the service foundation is already in place. The opportunity is to renew participation and give leaders a practical rhythm for keeping the behaviors active.
What we will cover
- Confirm which service behaviors need fresh attention
- Review how service is currently practiced, measured, and recognized
- Determine together whether this Tune Up is the right fit
Your conversation will be with an expert member of Jadepoint's team:
Diana Jeffery, Managing Partner, or Marshal Rabourn, Head of Growth.
Diana Jeffery
Managing Partner
Anya Lastiri
VP, Luxury Accounts
06A note from Diana and Anya
Great service should not lose momentum after training.
To the General Manager reviewing these results,
We know how much care goes into protecting a luxury guest experience. You can set clear standards, invest in training, and still watch the initial energy fade when the operation becomes busy and the learning is no longer new.
That does not mean your people have forgotten what matters. Most employees want to create meaningful guest moments. They need fresh opportunities to practice, see their progress, and feel that their contribution is recognized by the team around them.
Our role is to make reinforcement engaging and manageable. Through team challenges, friendly competition, coaching, gameboards, recognition, and practical digital tools, we help leaders create a rhythm employees want to participate in. The goal is not activity for activity's sake. It is renewed energy that guests can feel and service behaviors that become stronger through use.
This result is only a starting point. If Service Behaviors Energizer feels relevant, we would be glad to listen, understand what is already in place, and help you decide whether this Tune Up is right for your property.
Warmly, Diana and Anya